Privacy Policy
We respect your privacy and are committed to protecting your personal data
1. Information We Collect
When you use Cosmartic, we collect the following information: (a) Personal details you provide — such as your name, email address, phone number, and delivery address when you create an account or place an order. (b) Transaction data — order history, payment method type, and order amounts. (c) Usage data — pages visited, products viewed, search queries, and device/browser information. (d) Cookies and tracking technologies — as described in our Cookies section below.
2. How We Use Your Information
We use your data to: process and deliver your orders; send order confirmations, shipping notifications, and customer service communications; personalise your shopping experience and product recommendations; improve our website, products, and services; comply with legal obligations; and — with your consent — send you marketing communications about new products, offers, and beauty tips.
3. Sharing Your Information
We do not sell your personal data. We may share it with: (a) Delivery partners who fulfill your orders. (b) Payment processors for secure transaction handling. (c) IT and analytics service providers who help us operate our platform. (d) Legal authorities when required by Moroccan law. All third-party partners are bound by confidentiality agreements and may only use your data for the stated purpose.
4. Cookies
We use cookies and similar technologies to keep you signed in, remember your cart, understand site usage, and show relevant content. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of the site.
5. Data Security
We implement industry-standard security measures including SSL encryption, access controls, and secure servers to protect your personal data. While we take all reasonable precautions, no method of internet transmission is 100% secure.
6. Your Rights
You have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your account and personal data; opt out of marketing communications at any time; and lodge a complaint with the relevant Moroccan data protection authority. To exercise any of these rights, contact us at {EMAIL}.
7. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. Order records are kept for up to 7 years for legal and accounting purposes. You may request deletion at any time, subject to legal retention requirements.
8. Changes to This Policy
We may update this Privacy Policy periodically. When we do, we will revise the "last updated" date at the top of the page and notify you via email for material changes. Continued use of Cosmartic after changes constitutes acceptance of the updated policy.
Questions about your privacy?
Reach us at support@cosmartic.shop